Warranty language is where importers lose margin — especially on Amazon FBA or salon channels. This checklist turns factory assurances into contract-ready points.
| Topic | Radiant standard (B2B) | Define in your contract |
|---|---|---|
| Warranty period | 12 months from shipment | Start date & timezone |
| Manufacturing defects / DOA | Replacement or credit after photo/video confirmation; unit return if required | Evidence format, response SLA |
| Exclusions | Misuse, unauthorised repair, normal cosmetic wear | Examples for your channel |
| Traceability | Batch coding / laser mark available | Mark location, data retained how long |
Not legal advice. Have your counsel review commercial terms for your market.
Related: Verify a real factory · Import document checklist · Request written commercial terms with your quote
FAQ
What warranty should I negotiate with an LED mask factory?
Radiant offers 12 months from shipment on manufacturing defects. Define in writing: what counts as DOA, photo/video evidence required, replacement vs credit, return shipping responsibility, and exclusions (misuse, unauthorised repair, cosmetic wear).
Does warranty cover end-customer returns?
Factory warranty covers manufacturing defects — not your retail return policy. Your brand still sets consumer warranty language in your market. Align factory RMA rules with your marketplace policy before bulk.
Can batches be traced for after-sales?
Radiant can provide batch coding / laser marking for after-sales traceability on request. Specify traceability requirements in the OEM contract before bulk.
Last updated: 2026-08-20
Verification cluster
